• Primarily foused on furthering the strategic aims and objectives of the business
• Modeling/simulating business processes, requirements gathering, mapping use cases
• Verifying system test cases, executing test plans and portal administration/development
• Worked with a remote team for project implementation and testing.

• Consultant on Strategic projects

**Tools used: Trello, Jira, Confluence, Lucidchart, WebEx, WebEx teams, Oracle ERP, Salesforce, DevOps, Microsoft Package.

**Tools used: Trello, Lucidchart, WebEx, Oracle ERP, Oracle CRM, Oracle HCM, Microsoft Package.

**Tools used: Jira, Confluence, Trello, Balsamiq, IBM DevOps (IBM Rational Team Concert, IBM UrbanCode, Clearcase, IBM Rational Architect),  WebEx, Oracle CRM, Microsoft Package.

**Tools used: Jira, Confluence, Trello, Balsamiq, IBM DevOps (IBM Rational Team Concert, IBM UrbanCode, Clearcase, IBM Rational Architect),  WebEx, Oracle CRM, Microsoft Package.

**Tools used: Jira, Confluence, Trello, Balsamiq, IBM DevOps (IBM Rational Team Concert, IBM UrbanCode, Clearcase, IBM Rational Architect),  WebEx, Oracle CRM, Microsoft Package.

TECHNICAL PROJECT MANAGER | GBM/IBM - Bahrain                                                                                         2010 - 2014

Service Oriented Architecture (SOA), Integrtion, Big Data, DataWarehouse and Analytics

• Made the move to a dedicated project management role.
• Driving on- target delivery of multiple key projects, typical project size between 600K and 3 million$.
• Led scope planning/scoping, road mapping, analysis, reporting, risk/issues management, progress tracking and stakeholder engagement.
• Executed, on target multiple strategic projects, managing complex requirements across many stakeholders (IBM, outsourced services team and a singaporian consulting company) and end users.

BUSINESS ANALYST | GBM/IBM - Bahrain                                                                                                                   2008 - 2010

Service Oriented Architecture (SOA), Integrtion, Big Data, DataWarehouse and Analytics

Sr. TECHNICAL PROJECT MANAGER | GBM/IBM - Bahrain                                                                                         2014 - 2017

Service Oriented Architecture (SOA), Integrtion, Big Data, DataWarehouse and Analytics

• Awarded promotion following high performance in prior role.
• Owned end to end delivery of complex technical projects for a portfolio of +20 high priority clients, valued at up to 5m dollars.
• Close collaboration with other functions (software, hardware and services).
• Responsble for leading and developing a growing team of remote Services Developers.
• Expertly driving milestones, tracking service metrics, liasing with hardware team on solution design and leading professionals responsible for building the product.
• Leveraged customer satisfaction by expertly managing post sales queries.

TERRITORY SALES MANAGER | ORACLE - Bahrain                                                                                                  2017 - 2018

Customer Relationship Management (CRM) (SaaS), Integration, Analytics & Database (PaaS)

• Leverage sales results and impact positively on commercial revenue

• Project managing the full sales cycle inclusive of up sell/cross sell and structuring proposing business applications or potential and existing oracle customers.

• Optimized sales of CRM applications on the cloud (helpdesk, marketing, sales, monitoring models) as sole professional (Territory CEO) in charge of selling these products and handling all related issues.

• Achieved extensive coverage across all industries and built a solid pipeline with the potential for future big deals.

• Leading, managing, monitoring, and delivering strategic projects and programs.
• Creating, improving and excuting processes for project intake, version control and delivery.

• Working with customers to discover and finalize project requirements and project scope.

• Coordinating joint releases, creating content regarding product value proposition.

• Working with DevOps to develop product release (alpha, beta, full), rollback, and delivery processes.

• Working with customers to define and document product rollout activities and timelines.

• Coordinating cross-functional teams, building project plans, defining scope, release, and QA plans.

• Leading discovery, execution, and deployment of IaaS/PaaS projects. 

• Creating project roadmap, getting customer’s approval, and providing weekly status updates.

• Acting as a Scrum Master and creating the backlog in Jira/Trello (epics, stories).

• Working with the Developers to estimate user stories and plan sprints.

• Scheduling sprints, running sprint demos, backlog grooming and sprint planning activities.

• Responsible for the Scrum rituals (story points, daily scrum, scrum poker, iteration planning, retrospectives).​

SERVICE DELIVERY MANAGER | CISCO - Remote                                                                                     Jan 2019 - March 2020

Networking (IaaS), Security (IaaS, PaaS and SaaS), App and Workload Management (PaaS & SaaS)