





- Primarily foused on furthering the strategic aims and objectives of the business
- Modeling/simulating business processes, requirements gathering, mapping use cases
- Verifying system test cases, executing test plans and portal administration/development
- Worked with a remote team for project implementation and testing.
- Consultant on Strategic projects
**Tools used: Trello, Jira, Confluence, Lucidchart, WebEx, WebEx teams, Oracle ERP, Salesforce, DevOps, Microsoft Package.
**Tools used: Trello, Lucidchart, WebEx, Oracle ERP, Oracle CRM, Oracle HCM, Microsoft Package.
**Tools used: Jira, Confluence, Trello, Balsamiq, IBM DevOps (IBM Rational Team Concert, IBM UrbanCode, Clearcase, IBM Rational Architect), WebEx, Oracle CRM, Microsoft Package.
**Tools used: Jira, Confluence, Trello, Balsamiq, IBM DevOps (IBM Rational Team Concert, IBM UrbanCode, Clearcase, IBM Rational Architect), WebEx, Oracle CRM, Microsoft Package.
**Tools used: Jira, Confluence, Trello, Balsamiq, IBM DevOps (IBM Rational Team Concert, IBM UrbanCode, Clearcase, IBM Rational Architect), WebEx, Oracle CRM, Microsoft Package.
TECHNICAL PROJECT MANAGER | GBM/IBM - Bahrain 2010 - 2014
Service Oriented Architecture (SOA), Integrtion, Big Data, DataWarehouse and Analytics
- Made the move to a dedicated project management role.
- Driving on- target delivery of multiple key projects, typical project size between 600K and 3 million$.
- Led scope planning/scoping, road mapping, analysis, reporting, risk/issues management, progress tracking and stakeholder engagement.
- Executed, on target multiple strategic projects, managing complex requirements across many stakeholders (IBM, outsourced services team and a singaporian consulting company) and end users.
BUSINESS ANALYST | GBM/IBM - Bahrain 2008 - 2010
Service Oriented Architecture (SOA), Integrtion, Big Data, DataWarehouse and Analytics
Sr. TECHNICAL PROJECT MANAGER | GBM/IBM - Bahrain 2014 - 2017
Service Oriented Architecture (SOA), Integrtion, Big Data, DataWarehouse and Analytics
- Awarded promotion following high performance in prior role.
- Owned end to end delivery of complex technical projects for a portfolio of +20 high priority clients, valued at up to 5m dollars.
- Close collaboration with other functions (software, hardware and services).
- Responsble for leading and developing a growing team of remote Services Developers.
- Expertly driving milestones, tracking service metrics, liasing with hardware team on solution design and leading professionals responsible for building the product.
- Leveraged customer satisfaction by expertly managing post sales queries.
TERRITORY SALES MANAGER | ORACLE - Bahrain 2017 - 2018
Customer Relationship Management (CRM) (SaaS), Integration, Analytics & Database (PaaS)
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Leverage sales results and impact positively on commercial revenue
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Project managing the full sales cycle inclusive of up sell/cross sell and structuring proposing business applications or potential and existing oracle customers.
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Optimized sales of CRM applications on the cloud (helpdesk, marketing, sales, monitoring models) as sole professional (Territory CEO) in charge of selling these products and handling all related issues.
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Achieved extensive coverage across all industries and built a solid pipeline with the potential for future big deals.
- Leading, managing, monitoring, and delivering strategic projects and programs.
- Creating, improving and excuting processes for project intake, version control and delivery.
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Working with customers to discover and finalize project requirements and project scope.
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Coordinating joint releases, creating content regarding product value proposition.
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Working with DevOps to develop product release (alpha, beta, full), rollback, and delivery processes.
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Working with customers to define and document product rollout activities and timelines.
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Coordinating cross-functional teams, building project plans, defining scope, release, and QA plans.
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Leading discovery, execution, and deployment of IaaS/PaaS projects.
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Creating project roadmap, getting customer’s approval, and providing weekly status updates.
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Acting as a Scrum Master and creating the backlog in Jira/Trello (epics, stories).
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Working with the Developers to estimate user stories and plan sprints.
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Scheduling sprints, running sprint demos, backlog grooming and sprint planning activities.
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Responsible for the Scrum rituals (story points, daily scrum, scrum poker, iteration planning, retrospectives).
RESUME
SERVICE DELIVERY MANAGER | CISCO - Remote Jan 2019 - March 2020
Networking (IaaS), Security (IaaS, PaaS and SaaS), App and Workload Management (PaaS & SaaS)